Privacy Policy

1. Purpose

1.1 This section outlines Relner's dedication (the "Site") to respecting your privacy and safeguarding your personal information (the "Information" or the "Data") collected and utilized during your interaction with the Site as defined in our Terms of Use (available at: https://www.relner.com/Terms).

1.2 This Policy is crafted to ensure your confident navigation and use of Relner. Its goal is to provide information about potential data collection and its use, as well as to apprise you of your rights regarding the collected Information.

2. Content Posted on the Site

2.1 All personally submitted data and images (on your profile, messages, or property descriptions) remain private and inaccessible to the public.

2.2 However, if you activate the "Public" option on the property descriptions page, specific information (property address, images, rent, phone, email, etc.) becomes visible and accessible to the public.

3. Collected Information

3.1 The Information collected during the opening of your user account ("Account") includes your names, surname(s), valid email address (also your identifier), and password.

3.2 Additional information, such as phone number, postal address, bank details, real estate property details, tenant information, income, and expenses, may be required for advanced Site functions. Refusal to provide this information may limit access to certain services.

3.3 Information automatically collected includes your IP address, browser version, location of the displayed page, and request date.

3.4 Additionally, while navigating the Site, cookies may be automatically set on your computer. Cookies are small text files sent by the website to your browser, stored on your computer. In this context, they enable our servers to recognize you, offering personalized information, and facilitating automatic access to our services. Their sole purpose is to streamline navigation and enhance the overall user experience on the Site.

There are various categories of cookies we employ:

• Relner cookies: Utilized for the proper functioning of the Site (e.g., logging into your account, saving your settings).
• Third-party cookies: Applied for audience measurement (e.g., Google).

4. Purposes of the Data Collection

4.1 The Data identified as mandatory in the registration form and all other forms on the Site are essential to grant you access to its features and fulfill our contractual obligations as a software service provider. This information will be used for managing and maintaining the Site, enabling personalized features, and processing any reports or correspondence from you. Additionally, the Data collected automatically by the Site allows us to compile statistics on website visits.

4.2 The information we possess about you may be utilized to tailor promotional offers ("Offers") on Relner based on your interests and profile. We believe that these personalized Offers will enhance your experience on our site. All information used is processed in accordance with our Privacy Policy.

4.3 We may collaborate with other companies, such as website operators or advertising networks, to provide you with these Offers. Information is not shared with operators of other websites, and our advertising partners can only access certain anonymous information about you, such as demographic data and IP address. This information is used solely to provide you with relevant Offers. Your personal information is not shared with these companies without your explicit acceptance.

4.4 We do not use your email address or other personally identifiable information without your consent for sending advertising or marketing messages, except as part of a specific program or function that you have previously activated and can block at any stage.

4.5 However, we may use your email address without your acceptance in the following cases:

• User registration: Each new user receives an email containing a welcome message, a link to activate their account, and a reminder of their username (composed of their email) and password.
• Closure of Account: In case of a user's request for the permanent closure or temporary deactivation of their account, an email notification confirming the transaction's completion is sent to them.
• Events and Contests: Relner may send emails to users to inform them about contests or special events organized by the Site.
• Information on the Site and Services: Relner may send emails to users to provide information about Site developments, news bulletins, and service notifications.
• Request for Assistance or Submission of Questions/Suggestions: Relner responds by email to users who request assistance in using the Site, modifying their account, or accessing their account.

5. Data Recipients

5.1 Relner is dedicated to safeguarding your privacy and maintaining the confidentiality of your Data. Consequently, we commit to never share or disclose your Data to third parties, except in specific situations:

• When compelled by a judicial authority, police authorities, or any administrative authority authorized by law.
• When you provide prior consent for the sharing of this information.
• If you violate our Terms of Service, allowing us to transmit your IP address to ISPs for identification purposes or, if necessary due to the nature of your abuse, send your IP address directly to the competent authorities.

6. Data Storage Security and Protection

6.1 Your confidence when connecting to the Site is paramount, and we place great emphasis on the security and protection of your Data. We implement all necessary measures to minimize the risk of loss, deterioration, or misuse of this data.

6.2 To ensure optimal safety levels, Relner utilizes standard SSL (Secure Socket Layer) technology with 256-bit encryption. Employing the SSL protocol, one of the most effective and widely used encryption methods, guarantees the maximum protection of your data.

6.3 As part of our security policy:

• Your User account is safeguarded by a personal password, encrypted, and securely stored in our database.
• A secure cookie system is in place to prevent any attempts at cookie theft.
• Private messages are accessible only to the Site administrator and can be viewed by Relner solely upon your request and with your explicit authorization.

6.4 Your Data is hosted by Hetzner, a web host in the EU (Germany), and retained for the strictly necessary period to fulfill the purposes mentioned earlier. Beyond this period, the data is retained solely for statistical purposes and not used for any other intent.

6.5 We conduct daily backups of our system on a separate server hosted by Hetzner, further ensuring the security and integrity of your Data.

7. Partner Sites

7.1 Through hyperlinks on the Site, you may access partner sites that fall outside the scope of these data protection provisions. We advise careful review of the applicable rules governing the use and disclosure of information provided on these external sites.

8. Rights to Access, Modify, and Delete Your Data

8.1 Relner adheres to the recommendations outlined in the European Directive 2016/679 of 27 April 2016, also known as the General Data Protection Regulation (GDPR), which unifies the legal framework for personal data processing in Europe.

8.2 You retain the right to:

• Refuse to provide your Data on the Site, without affecting your ability to use and explore the site. However, certain services may be unavailable in this case.
• Update or correct your profile and email address at any time on the profile page of your Account.